{"id":946027,"date":"2026-10-06T14:54:26","date_gmt":"2026-10-06T14:54:26","guid":{"rendered":"https:\/\/www.spektrix.com\/?p=946027"},"modified":"2026-10-06T14:54:27","modified_gmt":"2026-10-06T14:54:27","slug":"self-service-ticket-kiosks","status":"publish","type":"post","link":"https:\/\/www.spektrix.com\/en-ca\/blog\/self-service-ticket-kiosks\/","title":{"rendered":"Self-Service Ticketing: What kiosks mean for arts venues"},"content":{"rendered":"\n

Could self-service ticketing give your team more time to focus on audiences? Andrew Flack, Client Development Manager at<\/strong> mtc Media Ltd, explores how kiosks can extend ticket sales, offer visitors more choice, and give staff more time to welcome visitors and answer their questions.<\/strong><\/p>\n\n\n\n

Self-service is ubiquitous throughout retail, but perhaps the last place we expect to see self-service ticketing is at our local, friendly arts venue. Walk into most supermarkets, airports, or fast food chains, and self-service is simply the default. It’s not framed as innovation anymore; it’s just how transactions happen. Independent theatres, cinemas, and visitor attractions have been slower to follow, and for understandable reasons: these are venues built on personal connection, on the relationship between box office staff and returning audience members, on a sense of welcome that feels distinctly different from a supermarket checkout.<\/p>\n\n\n\n

That’s precisely why the shift is worth paying attention to now. Consumer expectation has moved toward self-service as a default option across almost every other part of daily life, and audiences are arriving at arts venues already fluent in the behaviour, even if they’ve never used a kiosk at a theatre before. For independent venues, this may not feel like a pressing requirement today. But early adopters are discovering that the operational benefits are real, and not just financial.<\/p>\n\n\n\n