{"id":941444,"date":"2026-03-02T11:43:00","date_gmt":"2026-03-02T11:43:00","guid":{"rendered":"https:\/\/www.spektrix.com\/blog\/cma-price-transparency-guidance-for-ticket-fees\/"},"modified":"2026-08-25T16:49:33","modified_gmt":"2026-08-25T16:49:33","slug":"ticketing-legislation-junk-fees-act","status":"publish","type":"post","link":"https:\/\/www.spektrix.com\/en-us\/blog\/ticketing-legislation-junk-fees-act\/","title":{"rendered":"Get Ready for Ticket Price Transparency Regulation: A guide for theaters &amp; venues"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Regulation around ticket price transparency has changed. Explore the key rules for sharing ticket prices and fees, and learn how to stay compliant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fans, patrons, and legislators are clamping down on <a href=\"https:\/\/www.spektrix.com\/en-us\/blog\/easy-payments-process\/\" data-type=\"post\" data-id=\"1151\">hidden ticket transaction fees<\/a>. Make sure your marketing, ticketing, and fundraising systems are ready to offer transparent, audience-friendly ticket pricing, because the experience you create in those first few clicks can shape that relationship for years to come.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When people can see what they will realistically pay upfront, they can make confident choices and are more likely to return. When they cannot, trust erodes quickly, and the whole sector feels the impact. It also creates added pressure for <a href=\"https:\/\/www.spektrix.com\/en-us\/capabilities-index\/capabilities-box-office-operations\/\" data-type=\"page\" data-id=\"3231\">box office operations<\/a>, as teams spend more time managing confusion that clearer pricing could have prevented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In December 2024, the Federal Trade Commission (FTC) announced a junk fees rule \u2013 ticketing legislation that requires businesses to:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>&#8220;Clearly and conspicuously disclose the true total price inclusive of all mandatory fees whenever they offer, display, or advertise any price of live-event tickets.&#8221;<\/li>\n\n\n\n<li>&#8220;Display the total price more prominently than most other pricing information.&#8221;<\/li>\n\n\n\n<li>When excluding allowable fees upfront (for example, shipping), &#8220;clearly and conspicuously disclose the nature, purpose, identity, and amount of those fees before consumers consent to pay.&#8221;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<aside class=\"spektrix-blog-cta-banner spektrix-blog-cta-banner--green-light spektrix-blog-cta-banner--image-fit-cover wp-block-spektrix-blog-cta-banner\" aria-labelledby=\"spektrix-blog-cta-banner-heading-1\">\n\t<div class=\"spektrix-blog-cta-banner__card\">\n\t\t\t\t\t<div class=\"spektrix-blog-cta-banner__media\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1600\" height=\"1067\" src=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes.webp\" class=\"spektrix-blog-cta-banner__image\" alt=\"Cabot Theatre ticket close-up.\" loading=\"lazy\" sizes=\"auto, (min-width: 782px) 342px, 100vw\" srcset=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes.webp 1600w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes-300x200.webp 300w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes-1024x683.webp 1024w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes-768x512.webp 768w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/07\/cabot-theatre-ticket-close-up-photo-credit-haynes-1536x1024.webp 1536w\" title=\"\">\t<div class=\"spektrix-image-credit\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"spektrix-image-credit__trigger\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"spektrix-image-credit-2\"\n\t\t\taria-label=\"Image credit\"\n\t\t>\n\t\t\t<svg class=\"spektrix-image-credit__icon\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\/><circle cx=\"12\" cy=\"8\" r=\"1.25\" fill=\"currentColor\"\/><path d=\"M12 11v6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg>\t\t<\/button>\n\t\t<div\n\t\t\tid=\"spektrix-image-credit-2\"\n\t\t\tclass=\"spektrix-image-credit__popover\"\n\t\t\trole=\"region\"\n\t\t\taria-label=\"Image credit\"\n\t\t\thidden\n\t\t>\n\t\t\t<p class=\"spektrix-image-credit__text\">Cabot Theatre \u00b7 Original Photography by Spektrix<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"spektrix-blog-cta-banner__content\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"text-body-lg-bold spektrix-blog-cta-banner__heading\"\n\t\t\t\t\tid=\"spektrix-blog-cta-banner-heading-1\"\n\t\t\t\t\tdata-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"heading\" data-acf-placeholder=\"Add heading\u2026\" data-acf-toolbar-title=\"Heading\" \t\t\t\t>Explore our ticketing and CRM platform<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"spektrix-blog-cta-banner__link-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.spektrix.com\/en-us\/platform-ticketing\/\" class=\"spektrix-dot-link spektrix-dot-link--primary spektrix-dot-link--has-arrow spektrix-blog-cta-banner__link\" target=\"_self\"><span class=\"spektrix-dot-link__dot\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5.5 3.25 10.25 8l-4.75 4.75\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"spektrix-dot-link__label\">Streamline your sales<\/span><\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is ticket price transparency coming up now?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">New York was first to pass a bill targeting hidden ticket fees back in 2022, and in the wake of public outcry over recent onsales, states including California, Colorado, Connecticut, Maryland, and Minnesota, alongside many others across the US and Canada, have followed suit. The FTC ruling in late 2024 targeted bait-and-switch pricing for live-event ticket sales nationwide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ticket price transparency regulation at state and federal level varies in the details, but most bills center around a single requirement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ticket sellers are now expected to disclose all-in pricing, improving transparency for ticket buyers, strengthening patron experience, and helping arts, culture, &amp; live experience organizations build long-term audience trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Find out how you can update online purchase pathways, marketing campaigns, and event management policies to comply with the latest consumer protection bills \u2013 and why getting ahead of ticketing legislation is good business, wherever you\u2019re based.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What ticket price regulation is trying to achieve<\/h2>\n\n\n\n<blockquote class=\"spektrix-blog-attribution-quote wp-block-spektrix-blog-attribution-quote\">\n\t<img\n\t\tclass=\"spektrix-blog-attribution-quote__mark\"\n\t\tsrc=\"https:\/\/www.spektrix.com\/wp-content\/themes\/spektrix-2026\/assets\/images\/blog\/Green-Quote.svg\"\n\t\talt=\"\"\n\t\twidth=\"48\"\n\t\theight=\"42\"\n\t\taria-hidden=\"true\"\n\t\tdecoding=\"async\"\n\t\/>\n\t<div class=\"spektrix-blog-attribution-quote__content\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"text-quote-lg spektrix-blog-attribution-quote__quote\"\n\t\t\t\tdata-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"quote\" data-acf-placeholder=\"Add quote\u2026\" data-acf-toolbar-title=\"Quote\" \t\t\t>Hidden fees are prohibited. People don&#039;t want to waste time with tickets that end up being outside of their budget. The rule requires businesses to disclose the total prices upfront. That means ads must include the maximum total of all mandatory fees or charges people will have to pay,<\/div>\n\t\t\n\t\t\t\t\t<cite class=\"text-body-2-regular spektrix-blog-attribution-quote__attribution\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.ftc.gov\/business-guidance\/blog\/2024\/12\/getting-bottom-line-ftcs-bipartisan-junk-fees-rule-your-business\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">The FTC&#8217;s bipartisan Junk Fees Rule and your business<\/span><\/a><\/p>\t\t\t\t\t\t\t<\/cite>\n\t\t\t<\/div>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">In other words, the true cost of a ticket must be clear, upfront, and obvious in the booking pathway from the very beginning. This includes full transparency around any transaction fees, service charges, or processing fees, rather than hiding them in terms and conditions. The only exception is for fees related to a specific delivery option, such as a charge for mailing tickets, where you genuinely incur additional costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similar ticket price regulation has been in place in the UK for some time. Here\u2019s how organizations we work with across the pond ensure <a href=\"https:\/\/www.spektrix.com\/en-us\/blog\/ticketing-legislation-junk-fees-act\/\">transparent ticket pricing<\/a> for their audiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A key distinction: per-ticket vs per-transaction fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Junk Fees Act sets the expectation for organizations to display both ticket and transaction fees upfront.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per-ticket fees are directly linked to an individual ticket. Because they apply in the same way to each ticket, they can be clearly displayed in a way customers can easily understand, and folded into your wider <a href=\"https:\/\/www.spektrix.com\/en-us\/blog\/benefits-of-dynamic-pricing-arts\/\">approach to audience pricing<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That means they must be included in the ticket price shown to the customer as a single figure \u2013 not itemised separately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per-transaction fees are more complicated in practice. They are applied once per order, and any &#8220;per-ticket share&#8221; would change depending on what ends up in a basket. That could vary based on the number of tickets selected, or where someone is booking for multiple events in one transaction, for example during a season launch.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When advertising the cost of purchasing a ticket to an event, for example the minimum amount one person needs to spend, you must include the transaction fee. However, when displaying the per-ticket cost in the commerce flow, for example on the seating plan, there is the potential for confusion if every price type is inflated with a fee that is only charged once per transaction. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re not legal experts, so as these bills come into effect, you&#8217;ll still need to explore exactly what they mean for you. We are experts on online ticketing and customer service, and in that capacity, we&#8217;ve developed thoughts on how you can create transparent ticketing while still charging fees for each ticket or transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Four steps to ensure your ticket sales comply with ticket price transparency regulation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to continue using per-ticket or per-transaction fees, there are practical ways to do so that support compliance and keep the experience clear for customers and audiences. Some organizations may also choose to remove per-transaction fees altogether, or move toward more inclusive pricing models that make the total price clearer from the outset. The right path will depend on your commercial structure, the audiences you serve, and the partnerships you have in place.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Before the booking journey: Make &#8220;from&#8221; prices real<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In printed materials like posters and season brochures, show a single ticket price or price range inclusive of all mandatory fees. The same approach works on your what\u2019s on pages or live event listings, before customers click &#8216;Book Now&#8217; to enter the purchase path.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So if your cheapest ticket is $20 and there is an unavoidable $2 ticket or transaction fee, your marketing &#8220;invitation to purchase&#8221; price should reflect $22, with the breakdown explained underneath where helpful.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"629\" src=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-transparent-pricing-example-screenshot.webp\" alt=\"\" class=\"wp-image-941433\" title=\"\" srcset=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-transparent-pricing-example-screenshot.webp 410w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-transparent-pricing-example-screenshot-196x300.webp 196w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/><figcaption class=\"wp-element-caption\">This is an &#8220;Invitation to Purchase&#8221;, which must include unavoidable fees. In this case, the $2 transaction fee is included in the From price <strong>and<\/strong> a breakdown of how this is calculated is underneath. <br><br>Image from CMA guidance, November 2025.<br><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This clarity matters beyond your ticketing journey. Customers may see your pricing in several places before they ever click &#8220;Book now&#8221;: listings pages, event pages, emails, third-party promotions, billboards, and partner marketing. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A good next step for most organisations is a quick audit: where do we show prices publicly? Where do we use &#8220;from $X&#8221; language? Are we consistent across every touchpoint our audience sees?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">2. Within the booking journey: Clear seat selection<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Once a customer enters the online booking journey, you may need to be more specific. This is your last opportunity to disclose full pricing to ticket buyers &#8220;prior to the ticket being selected for purchase.&#8221; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At seat selection, per-ticket prices should include any per-ticket fees as a single figure, so audiences see a clear, accurate price for each ticket type.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With per-transaction fees, a clear and compliant approach is to display the per-ticket price accurately and signpost the fee clearly as a per-transaction charge. Patrons should understand that it applies \u2013 but it does not make sense for it to be forced into a per-ticket figure that cannot yet be fairly calculated. You can see an example of this on the CMA&#8217;s guidance for their &#8220;Flower Show&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"609\" height=\"402\" src=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-visible-booking-fees-example-screenshot.webp\" alt=\"\" class=\"wp-image-941434\" title=\"\" srcset=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-visible-booking-fees-example-screenshot.webp 609w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/cma-visible-booking-fees-example-screenshot-300x198.webp 300w\" sizes=\"auto, (max-width: 609px) 100vw, 609px\" \/><figcaption class=\"wp-element-caption\">This is in a purchase flow. Here the transaction fee is itemized underneath the per-ticket price, with a running total provided underneath. This matches how Spektrix displays transaction fees at the seat selection stage. <br><br>Image from CMA, November 2025.<br><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"383\" height=\"459\" src=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/spektrix-booking-path-transparent-transaction-fees.webp\" alt=\"\" class=\"wp-image-941436\" title=\"\" srcset=\"https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/spektrix-booking-path-transparent-transaction-fees.webp 383w, https:\/\/www.spektrix.com\/wp-content\/uploads\/2026\/06\/spektrix-booking-path-transparent-transaction-fees-250x300.webp 250w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><figcaption class=\"wp-element-caption\">Image from Spektrix online seat selection, displaying the itemized transaction fee underneath the per-ticket price. Additionally, the cart summary displays a running total of all tickets + transaction fee.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Cart and checkout: Be explicit, and calculate totals automatically<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Once the customer has started building a cart, the <a href=\"https:\/\/www.spektrix.com\/en-gb\/choose-a-ticketing-system-guide\">ticketing system<\/a> does the math for you. This is the point where per-transaction fees become concrete and the patron can see a true total.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;If you\u2019re working with a system in which transactions are completed on a different domain \u2013 often called a white-label site \u2013 you may have less control, and you\u2019ll need to verify what steps your ticketing provider is taking to comply with new ticketing legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best practice at this stage of the purchase pathway is to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make the per-transaction fee visible (clearly labelled as &#8220;per order&#8221; or &#8220;per transaction&#8221;).<\/li>\n\n\n\n<li>Ensure the total price is calculated automatically.<\/li>\n\n\n\n<li>Where possible, show a running total that includes all unavoidable charges.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This approach makes it easy for patrons to see the full amount they will pay before completing the purchase, supporting compliance while keeping the journey transparent and focused on audience trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Disclose the full ticket price from the start of each transaction<\/h4>\n\n\n\n<blockquote class=\"spektrix-blog-attribution-quote wp-block-spektrix-blog-attribution-quote\">\n\t<img\n\t\tclass=\"spektrix-blog-attribution-quote__mark\"\n\t\tsrc=\"https:\/\/www.spektrix.com\/wp-content\/themes\/spektrix-2026\/assets\/images\/blog\/Green-Quote.svg\"\n\t\talt=\"\"\n\t\twidth=\"48\"\n\t\theight=\"42\"\n\t\taria-hidden=\"true\"\n\t\tdecoding=\"async\"\n\t\/>\n\t<div class=\"spektrix-blog-attribution-quote__content\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"text-quote-lg spektrix-blog-attribution-quote__quote\"\n\t\t\t\tdata-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"quote\" data-acf-placeholder=\"Add quote\u2026\" data-acf-toolbar-title=\"Quote\" \t\t\t>Misleading fees are prohibited. You can&#039;t lie about the fees you charge. Tell customers what&#039;s being charged and why, and how much people will pay.<\/div>\n\t\t\n\t\t\t\t\t<cite class=\"text-body-2-regular spektrix-blog-attribution-quote__attribution\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.ftc.gov\/business-guidance\/blog\/2024\/12\/getting-bottom-line-ftcs-bipartisan-junk-fees-rule-your-business\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">The FTC&#8217;s bipartisan Junk Fees Rule and your business<\/span><\/a><\/p>\t\t\t\t\t\t\t<\/cite>\n\t\t\t<\/div>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve all been tempted by an airline or big arena show advertising tickets for $100, only to find ourselves paying an additional $50 or $60 in service charges, processing fees, and more. This kind of price gouging is exactly what the various ticketing legislation bills set out to prevent. As US Senator Richard Blumenthal phrased it, <strong>&#8220;Airline travel, concert going, common purchases \u2013 seemingly almost everywhere \u2013 consumers are compelled to pay hidden excessive charges. Our bill will help end this price gouging \u2013 forcing full disclosure upfront and restricting abusive fees. It will mandate basic common sense fairness and transparency, which consumers rightly demand and deserve.&#8221;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While it may be tempting to focus purely on the booking journey, pricing risk often arises earlier \u2013 in advertising, marketing copy, and third-party promotions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If customers see &#8220;$20 tickets&#8221; in marketing, but unavoidable fees are added later, that is where confusion, frustration, and complaints tend to originate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is also worth thinking about partners \u2013 promoters, visiting organizations, membership platforms, and third-party listings. If they advertise your prices, they need the right numbers too. Reviewing pricing communication holistically \u2013 across your own channels and those owned by your partners \u2013 is an important part of  your response to ticketing legislation, and <a href=\"https:\/\/www.spektrix.com\/en-gb\/case-study-va-dundee\">case studies like V&amp;A Dundee<\/a> show how connected systems and integrations can streamline operations while keeping data aligned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Clearly demonstrate your refund and fee policy<\/h2>\n\n\n\n<blockquote class=\"spektrix-blog-attribution-quote wp-block-spektrix-blog-attribution-quote\">\n\t<img\n\t\tclass=\"spektrix-blog-attribution-quote__mark\"\n\t\tsrc=\"https:\/\/www.spektrix.com\/wp-content\/themes\/spektrix-2026\/assets\/images\/blog\/Green-Quote.svg\"\n\t\talt=\"\"\n\t\twidth=\"48\"\n\t\theight=\"42\"\n\t\taria-hidden=\"true\"\n\t\tdecoding=\"async\"\n\t\/>\n\t<div class=\"spektrix-blog-attribution-quote__content\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"text-quote-lg spektrix-blog-attribution-quote__quote\"\n\t\t\t\tdata-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"quote\" data-acf-placeholder=\"Add quote\u2026\" data-acf-toolbar-title=\"Quote\" \t\t\t>Tell the truth when it comes to fee-related information that matters, like whether fees are refundable.<\/div>\n\t\t\n\t\t\t\t\t<cite class=\"text-body-2-regular spektrix-blog-attribution-quote__attribution\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.ftc.gov\/business-guidance\/blog\/2024\/12\/getting-bottom-line-ftcs-bipartisan-junk-fees-rule-your-business\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">The FTC&#8217;s bipartisan Junk Fees Rule and your business<\/span><\/a><\/p>\t\t\t\t\t\t\t<\/cite>\n\t\t\t<\/div>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Many organizations charge fees for understandable reasons \u2013 contracts, commercial structures, and the practical realities of funding operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ticketing legislation simply requires you to be honest and transparent about your refund information and provide refunds in full where fees are mandatory. This only applies to mandatory fees, like service charges \u2013 it\u2019s your choice whether to refund optional charges for physical tickets, credit card payments, or similar add-ons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this moment also invites a broader question. Rather than simply listing fees differently, some organizations are reconsidering whether the separation itself is necessary. Inclusive pricing \u2013 where unavoidable charges are incorporated into the headline ticket price \u2013 can simplify compliance and make audience communication far clearer. It is worth noting that this decision may require renegotiating commercial arrangements so that both the organization and its producing partners share a structure that supports a single visible price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That is not a small shift. It involves rethinking established business practices that were once the simplest way to operate, and aligning them with a more audience-centred, long-term approach. But as scrutiny of fees increases, it is worth asking whether older structures still serve the relationship you want with your audience, and the long-term sustainability of your organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final thoughts: Clearer pricing benefits everyone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At its heart, ticketing legislation is rooted in a simple idea: customers should be able to see what they will actually pay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per-transaction fees introduce nuance, because their impact depends on what is in the cart. But with careful handling \u2013 meaningful &#8220;invitation to purchase&#8221; pricing, accurate per-ticket figures, and transparent per-order charges \u2013 organisations can approach this confidently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We support initiatives that improve clarity and trust in ticketing, and that help you build stronger, longer-term relationships with your audience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Greater transparency strengthens audience relationships and supports the long-term health of the sector, creating the foundations for in-person experiences that bring people together.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">State-specific ticket price transparency regulation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can find a full list of the latest <a href=\"https:\/\/www.ncsl.org\/financial-services\/2023-event-ticket-sales-legislation\" target=\"_blank\" rel=\"noopener\">state-by-state ticketing legislation<\/a> on the website of the National Conference of State Legislatures (NCSL).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While there are many common threads, specific regulations are set by bills adopted or in progress across different states, so there isn\u2019t a consistent approach across either the US or Canada \u2013 and things are changing fast.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the CMA price transparency guidance and the DMCC Act have you asking questions about how to structure your ticket fees, read this guide.<\/p>\n","protected":false},"author":2,"featured_media":941443,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[132,131,159],"tags":[],"class_list":["post-941444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sector-insights","category-marketing","category-ticketing-sales"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/posts\/941444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/comments?post=941444"}],"version-history":[{"count":6,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/posts\/941444\/revisions"}],"predecessor-version":[{"id":943682,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/posts\/941444\/revisions\/943682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/media\/941443"}],"wp:attachment":[{"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/media?parent=941444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/categories?post=941444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.spektrix.com\/en-us\/wp-json\/wp\/v2\/tags?post=941444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}