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Bringing the Cloud to the West End US

Nederlander decided the time was right to rethink and update their box office system. 

The Nederlander Organization selects Spektrix for continued growth in the post-‘We Will Rock You’ era. 

Spektrix, the leading cloud-based box office management software for the arts, has been selected by the Nederlander Organisation to improve data-driven decision making and gain new insights from audiences of the West End’s world-famous Aldwych and Dominion theatres.

A leading name in the West End and on Broadway, the Nederlander Organisation was established in New York in 1912 and includes some of theatre’s most famous venues. With the winding down of the phenomenally successful 12-year run of We Will Rock You at the Dominion Theatre, Nederlander decided the time was right to re-think and update their box office management system.

The company wanted to consolidate audience analytics across its venues through its Primary Tickets unit to better understand purchase behaviours and enable faster development of packages and short-term offers. With ticket sales of over 7.2 million for We Will Rock You alone, providing box office staff with web-based and easily-navigable user interface was also important. When the show closes on 31 May 2014, it will have been performed at the Dominion an astonishing 4600 times.

David Pearson, General Manager of the Dominion Theatre, commented:

“With new shows starting later this year the time was right to look at our box office systems and see where our marketing and CRM capabilities could be brought up to date. Spektrix gives us a holistic view of each customer across the Nederlander theatres in London, whilst making us much more nimble in terms of pricing and reacting to normal fluctuations in attendance.”

With no installation required and no upfront costs, Spektrix makes it easy for theatres of all sizes to gain robust analytics and integrate simplified ticketing with their existing websites. Spektrix’s marketing and CRM modules take advantage of segmentation and analysis tools to help organisations like Nederlander better understand their audiences, and gain important insights from mountains of customer data.

David Pearson added:

“We considered a number of potential systems through our shared box office organisation, which works across the Nederlander theatres in London. The Spektrix system performed best and really suited the operating model we’ve established for the future. I have to say that the service and support we’ve received before, during and after setup have been absolutely brilliant.”

About The Nederlander Organisation

The name Nederlander has been synonymous with great entertainment since 1912. A show business dynasty began when David T. Nederlander, a smart young businessman living in Detroit Michigan, purchased a 99-year lease on the Detroit Opera House. Over the next five decades, David and his sons, James M., Robert, Harry, Joseph and Fred, built and/or managed theatres, produced dozens of live shows and presented hundreds of the top headliners of the day—establishing Detroit as the most successful theatre-town in America. In 1964, James M. Nederlander moved to New York City and purchased the Palace Theatre on Broadway. His hard work, pioneering spirit and vision enabled him to build one of the largest privately held live entertainment companies in the world today.

Now celebrating its 100th anniversary, The Nederlander Organization, led by James L. Nederlander, President, continues the tradition of operating historic theatre, as well as producing and presenting the best in theatrical entertainment and concert events. For more information on the company, please visit www.nederlander.com.  

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