Frequently asked questions

What happens to our pricing plan if our sales volume changes after we make the move to Spektrix?

If your sales fall below what you expected, we'll bill you for the minimum annual commitment. If your sales increase and you think that’s likely to continue, we’ll review your sales turnover with you every 12 months to check you're on the best value model.

Are there any optional extras?

Yes. Sending emails with the Dotmailer integration costs $0.005 (or a ½ of a penny) per send.

What are your costs for payment processing?

We do not offer payment processing services. You will use Vantiv for your integrated payment gateway, and then can bid your payment processing services out to any vendor you would like. We generally recommend using Vantiv as your payment processor in addition to their payment gateway services. Using Vantiv for both of these services will allow you to access discounted payment gateway services and is generally the best deal, but you are free to choose your own processor as desired.

Why is your billing monthly?

Monthly billing is much better for your cash flow, because the cost is in proportion to how much revenue you put through the system every month and it spreads the annual commitment over the year. Monthly billing is also good for us, because it allows us to provide you with everything you need to run your business in return for a single ongoing fee. This keeps our costs super clear and upfront. Importantly, it also allows you to benefit from the latest innovations at no extra cost and get unlimited support to make the most of these innovations.

We really want to use Spektrix, but we only sell a small number of tickets a year. Are you right for us?

We might be. Our minimum annual costs start at $12,000. If that cost isn't in proportion to your turnover, or if your business is funded through revenue that isn’t just based on ticket sales, give us a call and we’ll work out if we're a good fit together.

Do I need a separate contract with the payment gateway provider?

You’ll need a payment processing agreement with Vantiv which we’ll help you coordinate.

What hardware do I need to buy?

All you need to access Spektrix is a computer with an internet connection. Usually, a PC that is less than 3 years old and can run the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer 9+ will be fine. Some customers use Spektrix on iPads and Android tablets. Other hardware options you might need to buy include:

  • Ticket printers. Our clients usually continue to use the printers they have already, but some older models don’t work with Spektrix. We can happily check this for you and point you towards suppliers who are able to offer Spektrix-friendly options from $855 to $945.
  • Scanners. Our ticket scanning system uses Stimare SAVEO-SCAN-M22D-BH 2D scanners connected to any Android device that supports 'OTG USB'. The scanners cost between $605 and $635 and although we don't provide Android devices, these usually retail at around $100. 

Please note that the prices above exclude tax and that this hardware may be subject to change.

What would I have to pay and when?

You would pay on a monthly basis, only when you start processing live sales using Spektrix. Our billing is designed to be as cash flow friendly as possible, so we bill one month in arrears with charges calculated directly in proportion to your sales.

How long am I in contract with you for?

Our minimum contract length is 12 months. If your circumstances mean a longer contract is more suitable, we'll happily consider it. While we’d obviously love you to stay with Spektrix forever, locking you into lengthy contracts that are difficult to get out of simply isn't our style and we don't do it.

If I sign up now for 5 years, will you give me a discount or something for free?

Nope, sorry! Our pricing is the same for everyone and we don’t cut deals. This is the only way that we can continue to invest in what we do properly without undermining the service we offer to our existing clients.

Do you just work with theatres? I’m a festival/museum/travelling flea circus and I need help!

We work with a wide variety of organizations. If you’re not sure that we’re the right kind of provider for your business, give us a call and we’ll happily advise.

We’re used to making big software purchases through a tender process that’s geared up for capital expenditure, can you help?

We recognize that many organizations are obligated to purchase through an RFP process and where we're invited to apply, we’ll usually participate.

Is Spektrix secure?

When it comes to security, your venue has nothing to worry about. Spektrix has been built from the ground up with the highest levels of digital and physical security in mind. All of our servers are located in a tier IV data center, which has 24/7 onsite security and tightly restricted access control. Accessing your ticketing system via the cloud means you don’t have access to core system files, which are safely behind lock and key at all times. This makes it easier to comply with all sorts of regulations, from Data Protection to Payment Card Industry (PCI) standards.

What are the risks?

From a technical point of view, we’re very experienced at moving data from one system to another safely, securely and painlessly, working methodically to make sure that your move to us is a safe process.

When organizations choose to work with us, we know they need to see a return on their investment in Spektrix in lots of key areas. As with any responsible provider, we always do our best to deliver and will work with you to help you make the most out of Spektrix, by developing strategies and providing tactical advice. However, it’s ultimately up to your team to put these into practice.

Okay, I'm convinced! What do I do now?

Just get in touch then pat yourself on the back for making a brilliant decision.