SPEKTRIX is a rapidly growing collection of arts managers, marketing types and computer geeks whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and customer support, which is changing the way that arts venues sell tickets and manage their audience relationships. We are innovative and we attack problems efficiently and effectively by pooling our knowledge, using smart solutions and adopting creative and novel approaches. You’d be joining a team of over 120, based across our London, Manchester and New York offices and working with over 450 arts organizations around the UK and in North America.
We’re looking for someone who wants to spearhead change in the arts sector and set new Spektrix clients up for success with our world-leading ticketing, marketing and fundraising software.
As well as being the key contact for our newest clients as they undergo a software revolution, as an implementation Project Manager, you’ll be coordinating team members from across Spektrix, as well as our client’s own staff and those of third parties in order to deliver brand new Spektrix systems to our newest venues on time and crucially in a way that helps them reach their business goals and raise their ticketed and voluntary revenue.
Formal Project Management experience isn’t a necessity (though it can’t hurt). You’ll have a hunger to learn, won’t be afraid of a tough conversation or challenging timeline and most importantly you’ll want to see positive change in our sector.
- Be well-versed on all things Spektrix, keeping up to date with the sales pipeline, new features, our longer term roadmap, and what our client base are up to. We’ll work with you to get you up to speed with our system and how it’s used by our clients in your onboarding period.
- Evangelizing best practice with our clients, making sure they are operating as efficiently and smartly as possible
- Coordinate everything to do with a software implementation – establishing and managing a project plan that includes data migration, testing, training, web integration, system set-up and go-live.
- Be a change specialist, working with our clients to update their processes so they can make the most of Spektrix’s revenue-generating and time-saving tools across their organization.
- Be a data guru – we’ll help you get your head around large quantities of data and make sure it’s being migrated thoroughly and accurately from old systems into Spektrix
- Liaise with our Techops team to make sure that data migrations are planned correctly and stick to the key project milestones
- Liaise with the Client Success team to ensure that they’re up to speed, ready to pick up training and prepared to hit the ground running after the client has gone live
- Provide onsite support through the go-live period and continuing to support the client after go-live until they are managed by the Client Success team
- Seeking and Sharing insights and feedback in project reviews that aid in future projects
- Great organizational skills and experience of running projects in previous roles.
- Excellent communication and presentation skills you need to manage expectations for the client, third parties like web developers, and our own internal teams
- A sense of ownership for everything you deliver
- Strong analytical and data manipulation skills including competency in Excel
- A passion for using technology for solving problems
- A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above
You might also have
- Experience working as a box office, marketing, or development professional in an arts organization
- Experience in a client facing role with a technology company
- Basic knowledge of, or exposure to, project management tools such as Monday.com, Basecamp, Trello, Jira
- Interest in potentially moving to our soon-to-be opened Vancouver office
What we’re offering
- Salary commensurate with experience
- Company paid medical, dental and vision insurance as well as a matched 401(k)
- Regular career coaching and professional development opportunities
- You should be prepared to work away from home (generally not more than one night at a time but occasionally more)
- You should be prepared to travel throughout North America if required
- You must be eligible to work in the US