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The Best Platform for Secure, Reliable Online Event Ticket Sales

 

Spektrix is built for long-term growth and stability, setting new standards for scale, reliability, security, and instant upgrades

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Reliability

Scale

Security

Upgrades

What makes a great ticket selling platform?

When we launched in 2007, Spektrix changed the face of ticketing as the first ticket selling platform to run entirely from the cloud. These days, almost all systems are cloud based, but not all clouds are equal.

Many systems link to cloud servers in the same way they used to connect to older, physical servers. They can only channel a small slice of cloud computing power, and can’t adapt to failure or increased demand.

Spektrix takes a different strategy. We connect to Microsoft Azure’s cloud servers through multiple elastic pools, so we can scale usage based on demand, increase capacity for big onsales, and adapt instantly if a database fails.

Often the strengths and weaknesses of different platforms are invisible to users - at least until things go wrong. As ticketing and software experts, we've compiled the main benefits of a flexible, robust platform and shared the essential questions you should be asking. Read on for our guide to finding the best ticket selling platform for your events.

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Reliability and system uptime

Spektrix runs with little or no downtime.

By connecting with Microsoft Azure’s elastic pools, we spread our usage across multiple datacenters. If one fails, we can connect to another within seconds.


This is completely different from other platforms’ cloud connection. To achieve something similar would take them years of work and planning. Even the newer systems on the market are built on vulnerable, single-pool connections, lining up problems for their users down the line. We’ve invested hundreds of hours of work to futureproof Spektrix, ensuring we can provide the best ticket selling platform, long term.

an icon of a graphic that depicts the spektrix system having very little downtime

How we work:

  • Enhanced connection to Microsoft Azure creates capacity on demand, providing near total uptime
  • Live database backup prevents data loss
  • All data held in the UK and EU under strict data security regulations

Ask: If one data center fails, what backup can you provide?



If your system’s connected to a single data center, there’s always a risk of failure. Spektrix is built across two ‘Azure Availability Zones’, each containing multiple data centers with independent power, cooling, and networking infrastructure, providing instant backup if it’s needed - and we could add another region within 24 hours if faced with a long-term outage.

How long would it take another provider to get back online?
Already using Spektrix? Questions about our platform or plans?

Give us a call. You might be surprised by all the ways we can support you.

Scaling to meet peak demand

Flexible server capacity for your busiest days.

Ticket sales are inconsistent, with busy days in the box office creating demand that’s more than 20 times higher than other periods. Through our connection to Azure’s elastic pools, we can open up additional server capacity within seconds. This means we always have the resource we require without ever using or paying for more than we need. We keep costs down for everyone while staying responsive to ever-changing demand.

Most other ticketing platforms charge clients for additional resource - if they’re able to scale it up at all. If that’s impossible, or out of budget, it’s patrons who take the hit - when they most want speed and efficiency, systems slow down, wait times grow longer, and audience satisfaction plummets.

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How we work:

  • Scalable capacity means we're ready for peak demand, without paying more when things are quiet
  • Targeted resource and real-time monitoring to support high volume onsales
  • Transactions processed at 10x the speed of leading competitors
  • No charges for increased capacity or onsale support

Ask: How do you scale up server capacity to handle big onsales?


Spektrix uses elastic pools to adjust and scale demand in seconds, keeping costs as low as possible for all users.

Who pays for the increase if you need extra capacity on a different system?

Learn how a switch to Spektrix changed the game for SPAC

Saratoga Performing Arts Center logo

We used to dread having a show go on sale. Because we knew the system was going to crash, it did every single time. I think three years in a row, every presale level, and every onsale, the system crashed. And we just got inundated with phone calls and angry patrons. With Spektrix we just didn’t have any issues. It was weird just sitting waiting for the phone to ring.

 

– 

Saratoga Performing Arts Center, New York

Certified data security

In a world where the value of customer data makes CRM software a natural target for hackers, security is more important than ever.

Several event ticketing, fundraising, and email systems have fallen prey to hackers in recent years, resulting in expensive data breaches and undermining customer trust.

We’re the only ticketing and CRM provider to hold ISO 27001 certification - the internationally recognized gold standard in information security. By auditing our practices regularly, and shielding patron data with four layers of defense managed by Microsoft Azure, we’re doing all we can to reduce the risk of similar incidents. Our secure central database is fully integrated with leading software solutions, which means personal data remains securely in the cloud at every point in your customer journey.

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How we work:

  • In-house compliance team and outside experts run regular testing
  • PCI Level 1 compliance for payment processes and card security
  • ISO 27001 certification - the gold standard for information security

Ask: How do you test and evaluate the security of your system?


There can be an overwhelming array of claims, badges, and standards thrown your way when you’re comparing systems. The National Centre for Cyber Security provides a useful 10-step plan to help you monitor suppliers’ performance.

What evidence does a software provider have of their security measures? What do those measures look like in practice?
Looking for the best platform for your needs?

Ask us more about our approach and commitment to your success

Cost-free, risk-free upgrades daily

Instead of making infrequent, costly updates, we make small, iterative updates to the Spektrix system each and every day.

This means every Spektrix user is on the latest, most updated version. Bug fixes land in your system within hours, while larger upgrades are delivered without cost, risk, or effort from teams. We’re testing as we go, rolling out incrementally, and launching new features at the flip of a switch. You shouldn’t need the skill of software engineers just to keep things running.

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How we work:

  • Every Spektrix user has the same version of our software, so no team’s left behind
  • Instant security upgrades and bug fixes improve user experience and reduce risk
  • We manage every upgrade without interruption to our servers or users’ time

Ask: How are upgrades and improvements rolled out or tested?


It’s annoying enough when your phone or computer needs to reboot so that software can update. If a business-critical system demands downtime, that has a far greater impact. Spektrix is designed to help you enjoy the benefits without the effort.

How much time, on average, do users of other systems spend on maintenance or testing?

 

Discover the benefits of the best ticketing selling platform for your events today