Spektrix Platform
Managing Major Onsales through Spektrix
How Spektrix supports great customer experiences and stress-free box office teams.
In recent years we’ve seen our “fastest ever onsale” quadruple, reaching speeds that we estimate to be 10x faster than leading competitors.
And with all the power of the cloud behind us, future possibilities are limitless!
Statistics and success stories:
- How Microsoft Azure-based servers give us infinite capacity to grow
- The hot ticket: "My Neighbor Totoro" at the Barbican
- The high-profile launch: John Legend at Saratoga Performing Arts Centre
- The nationwide tour: New comedy goes on sale across the UK
We run Spektrix from Microsoft’s serverless Azure database. Azure’s infinite capacity allows us to scale up and down our usage in seconds, giving us all the computing power we need when things get busy, without paying for it when it’s not required. That approach is unique in the world of arts ticketing software, and it’s a solution that benefits everyone: from our users, to their audiences, and to the planet.Spektrix, 2025
We've seen our "fastest ever onsale speed" quadruple
In 2020, Spektrix completed a transformative move to run using a platform as a service (PaaS) approach. This huge engineering undertaking meant that, rather than maintaining our own servers, we now run Spektrix from Microsoft’s serverless Azure database.
With all the power of the cloud behind us, future possibilities are limitless!
Sheffield Theatres
The hot ticket
My Neighbour Totoro at the Barbican, London, was a blockbuster hit show that attracted audiences from across the country.
- 226 transactions confirmed in a single minute
- 3,600 transactions within half an hour
- 4,236 people in the queue, cleared within 25 minutes
Barbican
The high profile launch
Saratoga Performing Arts Center had a big season launch – a full programme of ballet, orchestra, and jazz, including John Legend with the Philadelphia Orchestra.
With a complex series of presales to manage, the team was nervous – but Spektrix monitored queues and transactions throughout the onsale period to keep them confident and on track.
“We didn’t have any issues. It was weird just sitting waiting for the phone to ring.”
Saratoga Performing Arts Center
The nationwide tour
Comedian Sarah Millican went on sale with a tour across the UK and Ireland, visiting 34 venues which used Spektrix for their ticketing. With another 200 new events going on sale at Spektrix client organisations at exactly the same time, it would have been a stretch for many systems.
- We could react immediately to scale up servers
- Capacity for twice the demand
- All queues cleared within 10 minutes
Junction Goole
