Regions we serve

Spektrix in Canada

We provide powerful, intuitive technology to hundreds of arts, culture, & in-person experience organizations. Established in 2015, we’re now the system of choice for teams in Canada, trusted by more than half of all theatres, arts centres, and museums across the country.

Contact our Canada team

Technology and Partnership

When you choose Spektrix, you gain more than a platform. You gain a team invested in your success. Whether you need practical help, strategic guidance, or a sounding board for a new idea, we’re here to help — at no additional cost.

Bard On The Beach Evening Aerial Venue Tents Photo Credit Tim Matheson

Connection and commitment to the sector in Canada

As our client base across Canada has grown, we’ve worked closely with our users, networks, and Canada-based team members to build deeper connections and closer understanding of the sector’s priorities.

With locally based support teams drawing on global expertise, Spektrix users in Canada can feel confident in a tech partner that recognizes what makes them unique, and helps them learn from peers across the world.

Purpose-built to meet sector needs

Over a decade of experience in Canada began when we welcomed our first clients, including Factory Theatre and the Royal Conservatory of Music in Toronto, back in 2015. We worked closely with these early users to understand their priorities, develop additional features, and build a team to support them. We quickly welcomed many more clients who saw the potential in our connected solution and inclusive support and when, in 2022, Canadian provider Theatre Manager closed their doors, they recommended Spektrix as the natural choice to support their users across the country.

A vibrant user community

Almost 100 organizations from the maritimes to the Yukon trust Spektrix as their technology partner. From theatres to symphony orchestras, municipalities to colleges, and non-profits to commercial shows, we understand and support each individual program and business model.

As a member of our Canadian user community, you’ll enjoy opportunities to connect with peers and team members through regular in-person events, major sector conferences, and online webinars and forums, all designed to celebrate success, share best practices, and respond to changing expectations from audiences, legislators, and supporters.

Technology partner to 100 arts, culture, & in-person experience organizations across Canada

A Wide Exterior Of The Cultch Lit Up At Night

“We’ve only had Spektrix for just over a year. Now we’ve nailed the basic functions like ticket selling tickets and donations, we’re starting to focus on the many features in Spektrix that help create efficiencies around how the box office runs, how we sell tickets and subscriptions, and how we engage with our donors.”

Professional Association of Canadian Theatres

We’re proud to support the sector’s flagship annual conference in Canada, an opportunity to share vital experiences and build connections with theatre colleagues.

PACT
BC Live Performance Network

With almost 40 Spektrix clients in British Columbia, including the City of Maple Ridge and Kay Meek Arts Center, we’re delighted to support events including Pacific Contact.

BC Live
artsdata Knowledge Graph

Designed for the Canadian arts sector, artsdata integrates with Spektrix to make artistic initiatives more easily discovered by search engines, AI agents, and digital platforms.

artsdata

12

years serving the sector across Canada
95

organizations working with Spektrix across 12 provinces and territories
98

partner solutions available to Canadian users

Is Spektrix a Canadian company?

Spektrix Canada Ltd is a subsidiary of Spektrix Ltd based in Calgary. Our global headquarters are in London.

Our Canadian company is registered at 1900 520 – 3rd Ave SW, Calgary T2P 0R3.

Which payment providers and currencies do you support?

Canadian clients will operate in Canadian dollars.

You can accept payments using Visa, Mastercard, American Express, Diners Club, JCB, Discover, Interac, gift vouchers, cash, or check.

Using Spektrix Payments, you can also offer Apple and Google Pay, or enable payments in instalments using Klarna via Apple Pay.

We strongly suggest that organizations working with Spektrix also use Spektrix Payments as our close partnership with Adyen makes it possible to provide smoother checkout flows, mobile payment methods, and higher levels of payment fraud protection.

If you think you may be restricted to specific payment providers, please talk to us about this early so we can assess the best way forward with you.

How do you support organizations across timezones?

You can reach our expert, human support team every weekday, designed to support users across all timezones.

Emergency coverage is available later still, and when we’re not available you can access detailed support resources, interactive training, and learning materials at whatever time of day works best for you.

Core support hours: Monday–Friday, 10 am – 7 pm (ET)
Emergency support: Every day, 9 am – 11 pm (ET)

Does Spektrix support the French Canadian language?

Yes. You can choose to offer customer-facing content in French Canadian using our translated iframes, or give audiences a choice between a French and English language purchase pathway.

The back end version of Spektrix, which you and your team will use, is only available in English.

How do you ensure that audience data is stored securely?

All audience data is stored in the UK and EU under GDPR frameworks.

Data may be processed by Spektrix team members in the US, Australia, and Europe under strict security measures.

We provide you with the tools you need to comply with all Canadian data protection legislation, and we hold ISO 27001 certification – the gold standard in data security – for our treatment of the data we hold on your behalf.