Your account with Spektrix

What is Spektrix?

Spektrix is a technology partner to many performing arts organisations and visitor attractions in the UK, Ireland, US, Canada, Australia, and New Zealand. You may have an account with one or more of these organisations if you’ve ever bought tickets, made a donation or signed up to their mailing list.

Managing your account

If you need to make any changes to your account – updating your contact details, payment method or privacy settings, for example – you’ll need to get in touch directly with the organisation which holds your details. Because we don’t sell tickets directly to the public, we don’t hold a central database of people who’ve created accounts with individual venues or production companies, and we’re not able to edit or delete your account on your behalf.

Notifications about compromised passwords

It’s possible that you’ve reached this page because Google has notified you that a password has been compromised. When you created an account with one of the organisations we work with, your browser may have stored your password against the domain system.spektrix.com rather than the venue’s own domain.

Because your account is not managed by Spektrix, we can’t help you to change your password or remove your details. You’ll need to contact the organisation you signed up with, which in most cases will be a theatre, arts centre, festival, museum, or gallery.

This doesn’t mean that your password or account security has been breached via the venue’s site. When you use passwords on Google, it stores them by default and monitors them in case of a data breach. If you’ve used the same combination of email and password on multiple sites, and a breach occurs on one of those sites, Google will warn you about your account security on every site where the same combination is used.

If you’ve received this notification for system.spektrix.com, it’s probably because you’ve used the same email and password when visiting an organisation which uses our software, and when visiting a separate site where a breach may have occurred. You should consider changing your password – and using different combinations on every website you visit.