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Box Office Operations

Every sale should be straightforward, every process reliable, and every team member confident using your box office system. Spektrix brings together intuitive ticketing, dependable hardware, training, and support, so your team can focus on your audience instead of your software.
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Binghamton Rep Box Office Worker Helping Ticket Program Customer Smiling 2

Designed to help you work with confidence

Every part of Spektrix is designed by and for ticketing experts to help your team work with confidence – no more struggling with unresponsive hardware or systems that are hard to learn. Intuitive features, comprehensive training, reliable connections, and collaborative working will transform your operations and free up hours of time.
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Connect teams
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Dartington Website Laptop Basket Ticketing
“We scanned 1,500 tickets to last weekend’s Fireworks event using the Spektrix scanning interface on our cell phones. It was straightforward to set up and worked brilliantly.
It’s so liberating not to need separate scanners and to reduce costs that way. Massive thank you, Spektrix!”

Dartington

Nikki Lewis
Box Office Manager

A better solution for your ticketing operations

  • 02 Websites And Purchase Pathways 654 X 612 02

    Accessible booking pathways

    Accessible websites and seating plans built to WCAG 2.1 standards help eligible visitors book independently and with confidence using assistive technology.
    Accessibility in Spektrix
  • 03 Box Office Operations 654 X 612 1

    Dedicated log in for promoters

    Give promoters and agents secure access to their live sales information through dedicated logins, reducing manual reporting and keeping everyone informed.
    Working with agents & promoters
  • Box Office Operations 654 X 612 04

    Chip readers included

    Choose Spektrix Payments and we’ll provide portable chip card terminals as part of your solution, helping your team get up and running with reliable payments from day one.
    Spektrix Payments

Partners

Streamline operations with trusted partner solutions

Extend your ticketing operation with trusted partner solutions for kiosks, venue management, and ticket protection, all sharing data with your Spektrix system.

  • Ticket kiosks

    Reduce lines at the ticket office, with all the functionality of your website purchase pathway.
    Kiosks

  • Venue operations and display screens

    Coordinate spaces, resources, and front-of-house displays.
    Venue operations

  • Ticket insurance

    Ticket protection and insurance solutions built into your purchase pathway.
    Ticket insurance

More box office and ticketing features

Everything your ticketing team needs to work with confidence

Reliable tools and practical features help you and your team process transactions faster, reduce manual admin, and spend more time helping your audience.

  • Sell tickets in seconds

    Streamlined, single-screen transactions make Spektrix easy to learn and use, guiding your sales team through every step in just a few seconds.

  • Take over transactions

    If a customer struggles to complete a purchase, or a query is escalated by your team, take over remotely and resolve issues smoothly on their behalf.

  • Instant email confirmation for every sale

    Deliver instant email confirmation for every sale of tickets, memberships, or merchandise, attaching e-tickets or digital wallet links.

  • Manage refunds, exchanges, and credit

    Cancel, amend, and refund tickets individually or in bulk, exchange tickets for alternative dates, or offer refunds to credit – which patrons can redeem online in their own time.

  • Live sales dashboards and reports

    Monitor sales in real time, schedule reports for stakeholders, and track performance through live dashboards as new reporting tools continue to roll out.

  • Stimare or BOCA printers

    Choose from a range of compatible thermal printers, including the BOCA Lemur and Stimare desktop models used by many Spektrix organizations.

  • Scan from cell phone cameras

    Scan tickets using dedicated barcode scanners for high-volume events or standard smartphone cameras for smaller audiences or shorter lines.

Guidance and Resources

Run a smoother ticketing operation with a box office system built around your team

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