Support

A Business Model Built To Support You

It’s our mission to support a thriving arts, culture, & in-person experience sector. That’s why we’ve built a business model aligned with your success.

From the way we charge to the way we support you, every part of Spektrix is designed to help you get lasting value from your investment and build a stronger organisation over time.

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Our pricing model

How we support you

Our values

Removing barriers to your success

Too often, organisations struggle to get full value from technology.

Support costs extra. New capabilities require additional investment. Improvements are difficult to access or disruptive to implement. Over time, those barriers make it harder to adapt or grow.

We built Spektrix differently.

Our platform, service, and business model are designed to remove those barriers, helping every organisation we work with access the tools, expertise, and ongoing improvements they need to succeed.

That’s why onboarding, training, support, and continuous improvements are included as part of your relationship with Spektrix. It’s why we don’t charge until you start selling tickets. And it’s why we continuously invest in both our platform and the people behind it, rolling out daily updates so you always have the latest technology.

As a privately owned company, we’re able to focus on long-term value rather than short-term returns. The result is a model designed to create lasting value: for the organisations we work with, for the audiences and communities they serve, and for the sector as a whole.

More benefits

Single, scaled service charge

When you choose Spektrix, you’ll never face unexpected charges for support, updates, additional users, or added capacity. Everything is included in a single service charge that scales with your revenue, helping you to budget confidently and maximise value.
Onboarding and data migration

We’ll transfer historic data securely to Spektrix from one or more previous systems, and work closely with you and your team to set you up for success from day one – with nothing to pay until you go live.
Support, training, and expertise

From quick hardware questions to strategic advice, we’re here to help you make best use of every Spektrix feature. Training for your entire team, detailed system guidance, and a responsive, human team of experts are all yours, at no additional cost.
Updates and system enhancements

We’re constantly working to stay ahead of evolving audience expectations, building streamlined, secure, mobile-first technology and releasing it to every Spektrix system without cost or disruption.

Magic Mike Live London Exterior Front Entrance Sign

“When it came to Spektrix versus competitors, I looked at cost, functionality, number of pre-existing clients, reputation in the industry, and previous experience with the platform. In the end, amongst other things, integrity and approachability factored into our decision making.”