Support

One Team Invested In Your Success

Tech support, training, expertise, and learning, always included as part of your relationship with Spektrix. Work with a team that understands your organisation, supports your goals, and helps you get more value over time.

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Mike Geller Supporting A Spektrix User At Capitol Center For The Arts New Hampshire

Work with a team invested in your long term success

Choosing technology is about more than features. It’s about having the right people alongside you as your organisation grows or evolves.

Spektrix combines powerful software with a team that understands the realities of arts, culture, & in-person experiences. From implementation and day-to-day support to training, strategic guidance, and ongoing learning, we’re focused on helping your organisation get the greatest possible value from Spektrix.

That means there are no additional costs for implementation, support, training, events, or strategic guidance; that every member of your team is welcome to contact us whenever you need; and that we’re committed to removing barriers that prevent you from getting the best value from your technology.

Chrissy Bellissimo Demoing The Spektrix System To A Prospective User At Intix 2026

Success with Spektrix

Success with Spektrix comes from more than solving problems when they arise. It’s about having access to the expertise, ideas, and connections that help your organisation keep moving forward.

Alongside direct support from the Spektrix team, you’ll gain access to training, events, research, online learning, and a global community of users who share knowledge, explore new approaches, and learn from one another every day.

Whether you’re onboarding a new team member, exploring a new strategy, or looking for fresh ideas, you’ll find practical guidance and experienced peers ready to help.

A Spektrix Team Member Giving A Talk At A London Hub Event

An Exterior Shot Of A Performance At The Saratoga Performing Arts Center

“I feel like Spektrix is part of our team and has our best interests in mind. I go to in-person Spektrix Hubs every year to get to know the team and get to know other Spektrix users, and if we need to figure out how to do something, like start a new membership campaign, the team’s always willing to hop on a call and talk it through. You can talk through your strategy and the outcomes you’re trying to achieve, as well as how to implement that in the system.”

“The entire team at Spektrix rose to the challenge, and were honest and supportive and determined at every step of the way. It’s very comforting to know that kind of determination is behind you.”

An Exterior Shot Of Cincinnati Shakespeare Company Lit Up At Night

“Push on Spektrix. Go deep and say, ‘Could it be better? Could we do something else?’ And I find that Spektrix is really interested in those conversations. They want to debate that and say, ‘Yes that could be better, I see your point.’ They want those things. So if you have ideas, bring them to Spektrix. I find that they’re really receptive to trying things out.”

Grimsby Auditorium Internal Interior Audience Show Music

“You can set shows up in minutes. Refunds and exchanges were more user friendly, we can change VAT, change to different seating plans or hold off certain seats. And the support, the fact you can talk to actual people is incredible – many systems don’t allow that. The team have always kept in touch and offered help and training. It’s one of the best systems we’ve had.”

More benefits

Support Centre

Explore core features and delve into reporting with straightforward how-to guides helping you get up to speed with functionality across Spektrix, Dotdigital, Spektrix Link, and Spektrix Payments.
Visit the Support Centre
Community

Connect with fellow Spektrix users around the world in our online Community, your space to ask questions, share ideas, and discover solutions from 22,000 peers.
Join the Community
Training

Enjoy bitesize introductions to system concepts, or deeper dives into the building blocks of the Spektrix system – your whole team is welcome to join live classes, complete self-taught learning, or reach out to learn more.
Access training
Events & Webinars

Meet up with the Spektrix team at sector events or join us for our own programme of webinars, designed to build community and share opportunities and ideas.
Upcoming events
In-Person User Hubs

Gather together in person at our annual Hubs, open to every Spektrix user free of charge in major cities across the UK, US, and Canada. Discover best practices, dive into new parts of the system, and mingle with expert users to inspire your future use of Spektrix.
Attend Spektrix Hubs
Sector Expertise

How are organisations like yours preparing for the future? How can technology support your long-term growth? What are the challenges and opportunities on the horizon?
Sector research and expertise helps you make the right decisions about your technology, people, and strategy.
Read the latest research
Case Studies

Discover how other organisations are using Spektrix to achieve more – from technical setup to data-driven strategy.
Read success stories