Festival Ticketing & CRM Software

Chichester Festival Theatre And Minerva Theatre

Mandurah Performing Arts Centre Big Dress Up Day 2023 Crowd Waterfront Photo Credit Mark Labrow Photography

Edinburgh International Festival Breaking Bach Acrobat Performance

Chicago International Puppet Festival Exterior Wide

Bard On The Beach Aerial Venue Waterfront And City

Edinburgh International Festival Orpheus And Eurydice Opening Usher Helping Audience

Pirates Of Penzance At Opera Holland Park. Credit Ali Wright

Chichester Festival Theatre Curtain Call

Trusted by theatre, music, literature, and arts festivals worldwide

Cheltenham Festivals Website Laptop Basket Ticketing 2

Helping visitors build their own festival experience

Cheltenham Festivals produces festivals and projects spanning music, science, and spoken word, with a flagship Literature Festival featuring 400 high-demand events. Online wishlists let audiences curate multi-day itineraties then add their entire wishlist to a cart in bulk, completing large bookings with the fewest possible clicks.

In the first year using wishlists, Cheltenham Festivals more than doubled the proportion of sales completed within one hour of launch.

Saving time with one dynamic email template

It can take hours to build pre-event communications that provide the right information for every venue, event, and audience. Working with Spektrix, Chichester Festival Theatre designed a more flexible approach that automatically adapts communications to each attendee and event.

Powered by event information, customer data, and dynamic content rules, they can now build just one email template across a complex program, instead of individual emails for each event. The team will set content rules in advance, delivering the right information to every customer based on event venue, program, access needs, supporter status, and more.

Manage spaces

Manage events across many spaces with clash reports, integrated venue operations software, and just-in-time ticket delivery enabling last-minute space swaps.
Flexible ticket options

Create smooth patron journeys for single ticket purchases, multi-event bundles, or festival passes for your entire site.
High-demand onsales

Launch your program with confidence, knowing Spektrix is built to maintain positive booking experiences even on your busiest days.
Members & supporters

Engage, nurture, and reward supporters with automated eligibility for priority booking periods, VIP areas, and discounts across events, concessions, and retail.

One connected festival experience

Create exceptional audience experiences, empower every team, and build stronger relationships with one shared solution designed to meet the unique demands of festivals and in-person experiences.

Smooth patron journeys

Help every visitor curate their own festival experience. Create smooth purchase pathways, accessible booking experiences, and flexible event configurations, no matter how complex your program.

Mobile-first, accessible booking pathways
Intuitive interface and free, on-demand training for seasonal staff
Built-in queue management and smooth sales
Configurable calendars, listings and online journeys
Multibuys, bundles, and package offers
Seated events, general admission, and timed entry
Bulk event creation and updates
Reassign events to new spaces or venues
Just-in-time ticket delivery of e-tickets and passes

Spektrix for Ticketing

Edinburgh International Festival Imar Audience Participation Concert

Timely, personal communications

Turn annual visits into ongoing relationships. Stay connected before, during, and after every event with communications that reflect each audience member’s relationship with you – from local audiences and regular attenders to first-time visitors and tourists.

Segment based on booking history, location, frequency, and more
Dynamic campaigns to recognize first time audiences and donors
Scheduled pre-event emails, with target content based on event and attendee
Live email lists and personalized content in every communication
Automated email programs premade in your system
Google, Meta, and TikTok ads to existing and lookalike audiences
Beautiful, branded emails without code or complexity
Instant ROI reporting across email, print, and digital channels

Spektrix for Marketing

Flexible loyalty programs

Turn first-time audiences into long-term supporters. Build loyalty, grow philanthropic giving, and reward supporters with tools to identify high spenders, target potential members, and unlock discounts and acknowledgement across every interaction.

Multi-tier memberships for new audiences and loyal supporters
Automated eligibility for priority booking, VIP access, and member rewards
Targeted, automated asks in the purchase pathway
Robust moves management pipeline for major donors, sponsors, and trusts
Comprehensive reporting to evidence impact and reach
Range of incentives, offers, packages, and multibuys
Digital membership cards to unlock members’ access

Spektrix for Fundraising

Pavilion Performing Arts Centre Audience Seated In Auditorium Photo Credit Vitordmp

Connected operations

Help your whole team work from the same playbook. Spektrix keeps ticketing, admissions, retail, reporting, and venue operations connected, helping everyone work confidently and efficiently wherever they are.