Client Success

Whoever you are and whatever you want to achieve
we’re here to help you do more with Spektrix

Actors care for a puppet robin redbreast onstage at Theatre by the Lake, 2021, photo by Steve Barber
If you’re part of the Spektrix Community, we’re part of your team.

That means we’re here whenever you need us, at no extra charge. From a comprehensive training plan to get you started, to strategic consultancy to drive continued growth, our experience and expertise is dedicated to your success.

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Help using
Spektrix

Visit the Support Centre for practical guidance and resources, available 24/7

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Help integrating with Spektrix

Guidance for web agencies and software developers to connect with our system

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Inspiration and examples

Best practice, top tips and inspirational resources from across our community

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Ask us for further advice

Get in touch with our expert team for emergency support or in-depth consultancy

OUR PLACE IN YOUR TEAM

Our support, training and consultancy is collaborative and empowering, designed to help you achieve your day to day priorities and your strategic goals.

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SUPPORT

Our extensive Support Centre is your starting point for technical support, available 24 hours a day with detailed responses to all of your most common questions. Or if you need more hands-on guidance, our team of experts can offer practical advice, creative solutions and custom-built seating plans and reports - as well as emergency support when you need it most.
Matt Akers provides timesavers training on using customer groups in a Spotlights webinar
TRAINING

From regular group online training sessions to individual introductions for new members of your team, we’re always happy to bring you up to speed with our new and established features. More than a simple how-to, we love to help you and your teams embrace best practice, build efficiency and understand the full potential of the system.

Spektrix team members work with staff at the Barbican
CONSULTANCY

Short or long-term consultancy is designed to help you build stronger, more resilient teams and organizations. We’ll inspire, coach and empower you to increase revenue, boost attendance, streamline online journeys, personalize communications and promote giving. We’ll even help you explore what more you could achieve by using integrated products and services to do more with Spektrix.

“Spektrix is continuously updating and keeping ahead of everything that’s going on within the arts world. There were other systems that offer parts of the same functionality, but never really the whole – and they completely understand where you’re coming from if you want to change something, or you want to help the customer more by doing something for them.”
Craig Daniels, Deputy Box Office Manager
Anvil Arts, Basingstoke, England
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Online system training

Join our regular, online group sessions to explore key aspects of the system

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Request a report

Tell us what you need to know about bookings, revenue or interactions, and we’ll help you find the answers

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Attend an event

Take a look at our upcoming events program for strategic inspiration and practical solutions

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Explore software solutions

Achieve even more by integrating powerful partner products with your Spektrix system

Looking for help with your ticket purchase or customer account?

We work with arts organizations like theaters, music venues and museums to help them sell tickets and communicate with their audiences. We’re not able to sell tickets, amend orders or update customer account details on their behalf. Contact the organization who holds your booking or data, or find out more about our role in managing your tickets and data.