8 min read
An Update on Spektrix Team Demographics: 2023
Data on the diversity of our team, management and board in 2023, and our work to build a more inclusive workplace over the last 15 months.
In July 2020 and...
We're part of a global movement using business as a force for good
At Spektrix we’re always working on behalf of the arts and entertainment industry, inspired by the passionate, committed and creative people who lead the way in ticketing, marketing and fundraising roles. Our conversations with users drive the choices we make as we continually develop our system, our support offer, and the program of events and services that help build connections across the Spektrix Community.
And, as the only ticketing provider to be certified as a B Corporation, we’re part of a global network of purpose-driven businesses prioritizing the needs of their communities, staff teams, suppliers and the environment - all in an attempt to ensure that businesses are part of the solution to society’s problems, and not a cause of them.
In practice:
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We promote and share best practice across our team and Community, with resources like Building Blocks for Reopening helping arts professionals make the most of their CRM systems
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During 2021, our team delivered over 600 hours of training to Spektrix users, alongside regular events and individual consultancy sessions, helping drive success in a challenging year
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We're reviewing our approach to recruitment to create a more inclusive and equitable hiring process, and sharing our learnings in our 2021 resource, Rethinking Recruitment
In practice:
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We're embracing hybrid working as a long-term approach for our whole workforce, supporting our team to balance the efficiency of technology with the creativity of face-to-face connection
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In March 2020 we created the Ticket Converter Tool and made it available to the whole cultural sector, helping organizations retain 56% of the value of cancelled tickets
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Our team of nine Mental Health First Aiders are trained to listen to, support and signpost colleagues to appropriate help if they're experiencing emotional distress
In practice:
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We're working to improve our practice around diversity, equity and inclusion, through internal anti-racism action and collaborative experiments exploring new approaches to measuring and improving diversity
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We're collaborating more closely across our UK and US-based teams, sharing ideas and best practice across our global community and international colleagues
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We share our learnings with others through resources, case studies and best practice, like our work with Opera Holland Park to promote access across their communications and booking journey
“I founded Spektrix when I realised arts organisations needed to be better supported by technology when selling tickets and building relationships with audiences and donors. Since then we’ve continually refined our mission to recognise the vital role of the arts in the community, and to help the organisations we work with bring those benefits to the widest possible breadth of audiences. I’m proud that, in becoming a B Corp, Spektrix has made a lasting commitment to operating our business as a force for good.”