Your questions answered

Spektrix uses Microsoft Azure's Cloud Datacentres, with primary and secondary sites (for real-time system backup) located in Europe. Spektrix is PCI Level 1 compliant and holds ISO 27001 certification - the internationally recognized gold standard in information security.

Spektrix does not require IT expertise and most Spektrix clients do not have dedicated IT personnel supporting their Spektrix systems.

Spektrix is accessed through any modern web browser on any type of device, be it PC or Mac, desktop, laptop, tablet, or mobile phone.

For ticket printing, there must be one PC running the Spektrix App, which is a locally installed printer application (not to be confused with the actual full online Spektrix platform). While the printer must be attached to a single PC, any Spektrix user in your account, regardless of their device type (Mac or PC) can print to that printer.

Revenue is deposited directly to your bank account roughly two days after any transaction.

Yes - this is possible in Spektrix.

Read our guidance on approaching the Junk Fee Prevention Act and other legislation around price transparency.

Regardless of when you renewed your annual Theatre Manager agreement, the first year on Spektrix will be budget neutral.

Whether your contract has recently renewed or comes up for renewal before you go live with your Spektrix system, you'll be credited the amount of unused months of your Theatre Manager contract towards equivalent free months of your Spektrix contract - therefore ensuring you are never "double-paying".

For instance, if you paid your annual fee to Theatre Manager in the beginning of May, and go live with Spektrix beginning of September, you'll have 8 free months of your Spektrix contract carry over and then pay the equivalent monthly rate (your Theatre Manager annual fee divided by 12) for the remaining 4 months of your first year live with Spektrix.

You'll continue to need your own main website, but everything related to purchasing and transactions is provided and supported by Spektrix at no additional cost.

You can see examples of our purchase pathway on the Implementation page.