Spektrix works with a growing number of partners who are ready to help with accessibility needs at arts venues and organisations. In this document, we will be focusing on partner products that have built an integration with Spektrix, though there are web developers and consultants who also focus on helping venues increase their accessibility. You can search for them in the partner directory.

Access Needs

You and your colleagues may be asking yourselves...

• How can we get more understanding of our access customers?
• How can we make our venue more welcoming to diverse audiences?
• How can we gain an understanding of our access customers?
• Can Spektrix or a partner help us find out what our access customers need?

Many organisations are looking to better serve a wider demographic of audiences. Perhaps you want  to demonstrate that you are diversifying your audience for organisational objectives or funding requirements. Your team may want to save time for themselves and the customers by making it easier for customers with access requirements to book tickets without assistance. Or perhaps the team may want to improve the experience for customers with access needs by gaining information on those customers without having to ask.

The Spektrix solution

We provide tools to integrate Spektrix into your website to make it as accessible as possible.

Our system recognises customers and stores key information about them. Tags can identify customers as having access requirements and they can be used, along with custom fields, to identify specific access needs that will be visible to staff. These tags can also inform a web journey - for example, only allowing visibility of access seating to customers with an access tag or sending specific pre- or post-show emails.