All the support you need to enjoy the full value of your technology.
Once we’ve helped you find the right pricing model for your needs, there are no hidden extras. A single service charge scales with your activity, meaning we only succeed when you do - and if your revenue takes an unexpected dip, your payments reduce too.
We’re responsible for hosting, maintenance and upgrades. Our Support Centre and consultancy services are available to your whole team. We’ll help you get started, with a dedicated project manager to support your system change and migrate your data securely. You’re invited to join us for events, training and community activity at no additional cost.
And there’s not a penny to pay until you sell your first ticket.
WHAT'S INCLUDED
Your service charge includes everything you need to get the most out of working with Spektrix
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Technology
- A fully cloud based system, including cloud service, maintenance and continuous upgrades
- Access to all tools in the Spektrix system
- Access to all new features, as soon as they're released
- Licence to a fully integrated premium email marketing tool, dotdigital, offering advanced personalisation and automated campaigns, with a generous inclusive allowance of email sends
- Unlimited users
- Integrated payment processing provided by Opayo and/or Paypal
- Postcode lookup in the UK
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Services
- Implementation project management
Led by a dedicated project manager, this includes shadowing, process review, system set up and process mapping, hardware setup, access to integration specialists where required, data migration and pre- and post-go live training. - Data migration from your previous system to Spektrix
Led by our team of data migration engineers, this is managed as part of the implementation project. - Expert support, training and consultancy
Our team of 40+ client success specialists provides day to day support, training and bespoke consultative projects by phone, online and in person - 24/7 access to the Spektrix Support Centre
Our online Support Centre provides written and video guidance to support your team in making the best use of our technology, at all times. - Custom report building, seating plan building and ticket design service
- Implementation project management
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Connections
- Access to and support for all system integrations including Google Analytics and Google Tag Manager
- Year-round programme of online and in-person events and workshops
- Access to our API, support team and resources for all your partners (including your web developers) to integrate with Spektrix
- Access to our Partner Directory and community of other suppliers, experts and peer organisations who can help you achieve your goals.
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What's not included
A small number of costs are excluded from your service charge, giving you the flexibility to scale your technology, website and hardware budgets to meet your organisation's needs.
- Merchant fees, charged by your acquiring bank
- Web integration, charged by your web developer
We'll provide full support and documentation to help web developers complete this integration, along with ready-made iframes and web components, an administrator interface to configure your system to match your brand, and an API to power rich web applications. If you don’t yet have a good web agency in mind, we can help. - Hardware as required (Chip & PIN devices, ticket printers and scanners)
Spektrix works on any reasonably up to date computer with an internet connection, as well as on Android tablets. Often your existing ticket office hardware will work with Spektrix, but if that's not the case then we can help you select from a choice of Spektrix-friendly options. - Any optional partner solutions listed in the Spektrix Partner Directory
We provide open and free access to our API to developers who want to integrate their products with Spektrix. We also provide support and documentation to help them complete any integrations using our existing API and integration tools
- Merchant fees, charged by your acquiring bank