Here to help

We provide clever solutions to everyday problems and can help with anything – from training sessions through to strategic advice on projects including marketing strategy, fundraising campaigns and maximizing box office sales. And because every one of us has joined from an arts organization, when you pick up the phone you're speaking to someone who gets it straightaway.

System status

Current status All Systems Operational

What our clients say

"@spektrix you literally rock my world, just had to make myself a cup of tea and have a sit down due to my last support call ;)"

@helen_peake

"The quality of the customer support is excellent. Because they’re all venue trained staff you don’t have to explain yourself. I can’t praise them highly enough."

Carol Rayner, Mercury Theatre

"Customer support from Spektrix is second to none. Honestly. The support staff become a kind of extension to your team and your venue. They’re really helpful."

Ed Green, Derby LIVE

"@SpektrixOps @spektrix You are FANTASTIC. Thank you so much! This is definitely in the category of above and beyond the call of duty :)"

@Meerium

"Thanks to our friends at @spektrix for some really great staff training today. #HighlyRecommended #GreatCustomerService"

@TheAlbanySE8

"Never unsatisfied. The whole Spektrix team are always brilliant. Thanks."

08/07/2014

"Nick was super friendly and helpful and had me back up and running in no time!"

27/05/2014

Recent releases

  • OCT 2017

    What's new:

    • Powerful email automation that you can use to send customers on tailored email journeys using Dotmailer’s programs tool.
    • Personalise the emails you send with dynamic content that changes based on what you know about your customers.
    • With donation recognition and tributes, let donors choose how they would like to be recognised for their donations, and donate on behalf of other people.
    • Easily report on who’s donated and under which name(s) with this new Donations report. 
  • FEB 2018

    What's new:

    • We've redesigned the online checkout so that it gets your customers through the booking path much faster.
    • Clever new features reduce common points of friction in the online journey such as passwordless login, which lets returning customers request a login link instead of having to remember their password.
    • Express account creation means customers don’t have to set a password before making their purchase. 
    • All designed to reduce basket abandonment rates and increase online sales on every device.
  • APR 2018

    What's new:

    • Facilitated Booking allows one customer to facilitate a booking for another customer, such as parents booking on behalf of their children.
    • New features to make the way you manage your data even better for you and your customers, such as the ability to record 'not asked' for customer contact preferences, display your privacy policy in the booking path and make contact preferences inactive.
    • Exciting changes to standard reports including an improved Payments & Activities report, Event Instances Occupancy report and new Register of Attendance.

Are you a Spektrix user?

Spektrix loves integrating with other systems

We've built a number of pre-tested integrations so that the system talks simply and elegantly to a number of different software providers. We’ve also opened up our ticketing API which allows app developers and web designers to concentrate on what they’re best at, without having to worry about building a ticketing system from scratch.

Brilliant examples

  • # 1 LIGHTHOUSE

    Lighthouse have used the Spektrix API as part of their fully responsive online booking journey which pulls information about seat availability to the booking page to provide their customers with even more information. With the Spektrix integration, they've had full control over styling to match their brand's look and feel.

  • # 2 LYRIC HAMMERSMITH

    To raise funds for their £16.5m capital campaign, the Lyric Hammersmith built a donations page using the SPEKTRIX API which “sold” items from light switches to digital cameras for the new building on a floorplan. They pulled customer names and items donated into a continuous feed thanking each of their supporters.

  • # 3 ROYAL COURT

    The Royal Court built a dynamic events page that automatically updates with information on ticket availability, based on data in the Spektrix system. Their performance listings also show the availability for each date to push their customers towards less busy performances, providing them with a more enjoyable booking experience.

Are you a web designer?

Using the API requires quite a lot of technical know-how, so you will need to steal, bribe or pay a computer geek to help you.

If you are already a Spektrix customer, or working on behalf of a Spektrix customer, then please contact our support team to find out more about using the API.

If you are a third party looking to develop an application using our API, please contact our sales team who’ll be happy to talk about the possibilities for creating and marketing your application.

Get in Touch