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Security and Compliance

Event Payment Processing for the Modern Box Office

Experience ultra-efficient event payment processing with Spektrix Payments
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What is Spektrix Payments?

Apple Pay & Google Pay

Simple, stress-free workflows

Payment terminals included

Fraud protection

With Spektrix, your event payment processing is quick and simple for your customers - and for your finance team.

Tickets, donations, subscriptions, memberships, concessions - every transaction counts. Our integrated payments solution is designed to streamline and increase your sales, from soothing friction to decreasing failed transactions to simplifying reconciliation. Apple Pay, secure card readers, fraud protection, and the full, trusted support of the Spektrix team are all part of the package.
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What is Spektrix Payments?

Spektrix Payments is our all-in-one event payment processing feature. By consolidating your gateway, processor, and merchant bank into your Spektrix solution, we give your teams a more streamlined, more reliable experience.
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Powered by

adyen

The Spektrix team has partnered with Adyen, a large, industry-leading, modern payments platform. We’ve combined their state-of-the-art payment technology with our expertise in the arts and live events to develop a cutting-edge payments feature that rises to meet the needs of the arts sector today.
"The Spektrix Payments transition was seamless... The box office team loves the ease of the new system. Our finance team appreciates the transparency on the back end making reconciliations painless. We are so glad we made the switch to Spektrix Payments!"

- Alexis Hartwick, Managing Director, The Keegan Theatre
“Our costs were cut in half by using Spektrix Payments."

 

- Jeanna Vella, Director of Marketing at Cincy Shakes

Accept Apple Pay & Google Pay in person and on your website
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1 in 4 customers use Apple Pay or Google Pay. All it takes is a single click or a tap of their phone to pay. No wallet-fumbling, no need to find and enter credit card information, no friction.

Our users asked for the ability to accept these payment methods, so we delivered. It’s just one of the ways we’re innovating for you. 

We know that the faster you can process payments, the easier it is for you to make sales and build audiences. 

Simplified event payment processing that delivers value


Like everything we do at Spektrix, we’ve designed this feature to save you time and stress.

Comprehensive card processing support

We provide end-to-end onboarding and day-to-day support for card processing. If issues arise, Spektrix is the only contact you need, able to assist at any point in the payment flow.

Automatically keep stored cards up to date

If your customers have stored cards for future purchases or renewable memberships, payment information is securely and automatically updated when a card expires or is re-issued, with no action needed from your team.

Modern, user-friendly payments portal

Access an online dashboard with interactive and downloadable reports, easily reconcilable with your Spektrix reporting. Researching individual payments is easy and in real-time. Net proceeds are delivered to you daily, with fees already taken out.

Choose your refund policy

You have complete control over the refund window you offer to your customers, with no limitations or timeouts imposed by your payments processor.

Easy adoption

Getting started is painless. If you’re a new Spektrix customer, Spektrix Payments comes as a standard part of your implementation.

Innovation at your fingertips

This is a key area of development for Spektrix, with new features in the works that are only available to Spektrix Payments users.

Straightforward, all-in pricing

No extra charges for refunds, declined transactions, storing/updating cards, fraud protection, and more.

(Show your finance department this list — they’ll love it.)

Secure, top-of-the-line hardware included at no extra cost to you

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Swipe and tap with ease using free payment terminals. We provide Castles S1F2 portable terminals ready to link up to the powerful capabilities of your Spektrix system.
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Best-in-class security

Smooth compliance with PCI (Payment Card Industry) standards and End-to-End Encryption (E2EE) for top security.

 

Customizable card readers

Craft your audience experience by customizing to your organization’s branding and needs, from the home screen to the header on your receipts.

 

Integrated receipt printers

Your team has everything they need, right at their fingertips, for a smooth flow to your transactions.

Fraud protection and mitigation

Don’t let concerns over payment fraud hold you back. We do the heavy lifting for you with Spektrix Payments Fraud Protection, powered by Adyen – a dynamic, data-driven, and multi-layered mitigation system, fit to your needs.

  • Tailored fraud risk management that weighs friction against risk tolerance
  • Universal protections that automatically block highly suspicious behavior
  • A team of experts who actually care and are looking out on your behalf

By leveraging machine learning, our approach empowers you to encourage legitimate transactions by monitoring and responding to changes in authorization or chargeback rates. You can step back, knowing we’re tracking things on your behalf - and if we do spot a concern, our team helps you move forward with confidence.
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“I had experience with card cracking in a previous role, but didn't have anything as robust or good as Spektrix to tackle those payment attempts. We ended up having to disable the online recurring payments fund at my previous job and couldn't find a solution, so never put it back online.”

- Luke Mallison, Chief Financial Officer at The Wardrobe Theatre
“When we were on WorldPay, whenever anybody was doing a chargeback, we were getting charged $50 as a fee. We didn’t know that – it was invisible to us. So another nice thing about Spektrix Payments is that we’re able to actually see these things now. We can dispute them, or we can at least know that they’re coming in.”

- Jeanna Vella, Director of Marketing at Cincy Shakes

Time to level up your payments

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We’ve thought through every aspect of your event payment processing for you in order to put a powerful ticketing, marketing, and fundraising solution at your team’s fingertips.

Talk to Us About Spektrix Payments

Event payment processing resources for arts leaders