Caring, customer-centric software support
Grimsby Auditorium signed a contract with Spektrix in early March, 2020. When the country entered lockdown just a week later, they became the very first client to go live with Spektrix remotely.
Every organisation switching to Spektrix enjoys the support of a dedicated project manager. Ben, who worked with Grimsby, supported them through the shift to remote working, keeping in close touch with the focused team of four people who led the project in Grimsby.
Regular phone calls, Zoom calls, and comprehensive project management software kept every step of the journey on track. By summer the box office was open to customers, and the team were delighted with the ease of finding their way around a system that felt logical and intuitive.
And when the turbulence continued, they found they had the support and versatility they needed to adapt.
Accessible online ticketing
The ability to sell access seats online was key to Grimsby Auditorium’s success in gaining Silver accreditation through Attitude is Everything.
Another ‘godsend’ for customer service has been the ability for box office staff to take over and complete an open transaction. If audience members do ever struggle to complete a transaction, staff can pick up a live basket, check the selected seats meet customers’ needs, and complete the booking for them there and then - improving their relationship with audiences, and ensuring that no potential sales are lost.
