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Rethinking Recruitment
Practical and inclusive ideas for attracting and hiring great people into customer and donor relationship management roles in the cultural sector.
A step-by-step resource for anyone who recruits for roles using customer relationship management (CRM) tools in the cultural sector, usually in marketing, fundraising, ticketing and sales roles. Easy, quick-to-implement ideas will help you rethink job descriptions, questions and interview tasks to make them inclusive and inviting to a wider pool of candidates.
What's inside:
- Easy, quick-to-implement ideas for job descriptions, questions and interview tasks that will widen your talent pool.
- Templates and resources to help you design inclusive criteria and objective selection processes.
- Lessons we've learned from rethinking recruitment at Spektrix.

Download the resource
Get started with a more inclusive approach to recruitment and culture in your organisation.
"What are the core qualities needed to be a great cultural sector marketer, fundraiser or sales team member? Can changing the way we look at job requirements and recruitment practices help us find people with these qualities and give us a better chance of increasing the diversity of our teams?"
Michael Nabarro
CEO & co-founder
“To cultivate greater diversity and equity, we need to constantly interrogate our own assumed ‘requirements’ that are limiting or downright exclusionary. By investing in onboarding new hires to our specific platforms and business models, we invite their expertise and create belonging. And that’s the point.”
Tom O'Connor
TOC Arts Partners
"Flexibility is at the absolute heart of inclusivity. The more choices you give your team, the more you empower people to find solutions that are accessible for them. The key is not to assume what someone needs but to give them the freedom to meet their individual access requirements."
Paul Hawkins
Attitude is Everything
Take a fresh approach to recruitment
Review job descriptions, interview questions, and onboarding to welcome the best possible candidates.



