The Best Platform for Secure, Reliable Online Event Ticket Sales

Spektrix runs with little or no downtime.

By connecting with Microsoft Azure’s elastic pools, we spread our usage across multiple datacentres. If one fails, we can connect to another within seconds.

This is completely different to other platforms’ cloud connection. To achieve something similar would take them years of work and planning. Even the newer systems on the market are built on vulnerable, single-pool connections, lining up problems for their users down the line. We’ve invested hundreds of hours of work to futureproof Spektrix, ensuring we can provide the best ticket selling platform, long term.

Ask: If one datacentre fails, what backup can you provide?

If your system’s connected to a single datacentre, there’s always a risk of failure. Spektrix is built across two ‘Azure Availability Zones’, each containing multiple datacentres with independent power, cooling, and networking infrastructure, providing instant backup if it’s needed - and we could add another region within 24 hours if faced with a long-term outage.

How long would it take another provider to get back online?

Flexible server capacity for your busiest days.

Ticket sales are inconsistent, with busy days in the box office creating demand that’s more than 20 times higher than other periods. Through our connection to Azure’s elastic pools, it’s the work of seconds to open up additional server capacity when we need it, for as long as we need it - so we always have the resource we require, and we’re never using or paying for more. That’s the best way to keep costs down for everyone while meeting ever-changing demand.

Most other ticketing platforms charge clients for additional resource - if they’re able to scale it up at all. If that’s impossible, or out of budget, it’s patrons who take the hit - when they most want speed and efficiency, systems slow down, long queues build, and audience satisfaction plummets.

Security’s ever more important, in a world where the value of customer data makes CRM software a natural target for hackers.

Sadly several event ticketing, fundraising, and email systems have fallen prey over recent years, resulting in costly data breaches and undermining customer trust.

We’re the only ticketing and CRM provider to hold ISO 27001 certification - the internationally recognised gold standard in information security. By auditing our practice regularly, and shielding customer data with four layers of defence managed by Microsoft Azure, we’re doing all we can to reduce the risk of similar incidents. And with a secure central database, fully integrated with leading software solutions, personal data remains securely in the cloud at every point in your customer journey.

Ask: How do you test and evaluate the security of your system?

There can be an overwhelming array of claims, badges, and standards thrown your way when you’re comparing systems. The National Centre for Cyber Security provides a useful 10-step plan to help you monitor suppliers’ performance.

What evidence can a software provider show for their security measures? What do they mean in practice?

Instead of making infrequent, costly updates, we make small, iterative updates to the Spektrix system each and every day.

This means every Spektrix user is on the latest, most updated version - bug fixes land in your system within hours, whilst larger upgrades are delivered without cost, risk, or effort from teams. We’re testing as we go, rolling out incrementally, and launching new features at the flick of a switch. You shouldn’t need the skill of software engineers just to keep things running.

Ask: How are upgrades and improvements rolled out or tested?

It’s annoying enough when your phone or computer needs to reboot so that software can update. If a business-critical system demands downtime, that has a far greater impact. Spektrix is designed to help you enjoy the benefits without the effort.

How much time, on average, do users of other systems spend on maintenance or testing?