A Team of Experts, Dedicated to Your Success

Tech support, training and learning for your whole team, free forever for every Spektrix user

“Spektrix is built on a vision of a vibrant, connected arts industry, bringing the transformative power of arts and culture to audiences and communities. It’s our mission to help you deepen those connections and build the resilience to thrive in the face of change.

We deliver that mission through our software, giving you powerful tools for customer relationship management, marketing, fundraising, ticketing, and more. And we deliver it through our partnership with you: we’re a team of experts who focus on your success, giving you confidence and ideas to make the most of our software.

There are no additional costs to access implementation, day-to-day tech support, training, events, or even a longer-term strategic project. Everything’s part of a single, simple service charge, ensuring that we only succeed when you do."

Tech question? Reach out. Data question? Reach out. Building your strategy for next year? Reach out. Whatever you need, we’ve got your back

Alice Young

(she/her)

General Manager

The entire team at Spektrix rose to the challenge, and were honest and supportive and determined at every step of the way. It’s very comforting to know that kind of determination is behind you.

Emily Pratt, Director of Audience Services

Fox Tucson Theatre, Arizona

You can set shows up in minutes. Refunds and exchanges were more user friendly, we can change VAT, change to different seating plans or hold off certain seats. And the support, the fact you can talk to actual people is incredible - many systems don’t allow that. The team have always kept in touch and offered help and training. It’s one of the best systems we’ve had.

Grimsby Auditorium between two pink wavy lines

Claire Williams, General Manager

Grimsby Auditorium, England

I feel like Spektrix is part of our team and has our best interests in mind. I go to in-person Spektrix Hubs every year to get to know the team and get to know other Spektrix users, and if we need to figure out how to do something, like start a new membership campaign, the team’s always willing to hop on a call and talk it through. You can talk through your strategy and the outcomes you’re trying to achieve, as well as how to implement that in the system.

Saratoga Performing Arts Center

New York

Push on Spektrix. Go deep and say, ‘Could it be better? Could we do something else?’ And I find that Spektrix is really interested in those conversations. They want to debate that and say, ‘Yes that could be better, I see your point.’ They want those things. So if you have ideas, bring them to Spektrix. I find that they’re really receptive to trying things out.

Jeanna Vella, Director of Marketing and Data Analytics

Cincinnati Shakespeare Company, Ohio

Reach out

We’re here to help! Drop us an email and we’ll match you with an immediate response or an in-depth conversation. We’re available from 9-6pm, Monday to Friday, and until 1pm on Saturdays.

Drop us an email: support@spektrix.com
Give us a call: +44 (0)20 7183 3586

In your system

Reach out for advice, without leaving Spektrix! Click the question mark ? icon in the top right of your system to search support materials or contact the team, all on the same screen.

We know your support needs aren’t limited to the box office. Our partnership goes far beyond traditional tech support, with an ever-growing team of experts here to help you achieve even more.

Many team members join us from venue backgrounds, with invaluable on-the-ground experience of ticketing and event management. Others bring deep knowledge of arts strategy, data interpretation, web integrations, and far more. Comprising tech gurus, performing arts consultants, and creative analysts, the Spektrix Client Success team is focused on getting to the root of your questions and supporting your long-term success.

Together, all of this knowledge and more feeds into every resource we provide and every answer we give. Support Centre articles, training materials, and event planning all draw on this shared wealth of experience. From long-term projects to bitesize improvements, our team of experts work together to find the best possible answer to every question you throw at us.

Our specialties include:

Teams and departments, from fundraising to marketing or ticketing
Technical features, including websites, digital marketing, and payments
Analytics and insights, for aggregate data and system reporting
Organisation types, ranging from museums and galleries to touring companies, gig venues, presenting and producing theatres
Integrations, helping you identify and set up the most valuable partner products
And much more! No matter how specific your question, get in touch - working with 20,000 arts professionals on a regular basis, it’s likely we’ve encountered a need like yours before

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Every organisation we work with has its own unique priorities and needs. And every audience member you reach has their unique requirements, too. That’s why one-size-fits--all answers won’t always be enough to help you take the next step.

With Spektrix, you’ll benefit from a real partnership, working with a tight-knit support team who’ll take time to understand your individual context and help you use the system in the best possible way. Between conversations we’ll be proactively monitoring your success - looking at your questions, your feedback, and your ticket sales or donation trends - so we can suggest the features or opportunities of most relevance to you.

Our expert team can spend time helping you to explore your data, improve your CRM usage, and upskill your team to define your own data-driven strategy for the future. Our focus is on helping you to achieve more, now and in the long term.

Sometimes you might be looking for a consultant who’ll take an even more hands-on role - identifying data trends on your behalf, applying a proven segmentation model to your audiences, or offering you their own recommendations. That’s where our partners come in - many leading theatre and performing arts consultants work closely with Spektrix, and can provide direct, objective advice driven by your own audience data.

So how does our expert support offer fit with the guidance that other performing arts consultants can bring?

Typically, partners will propose one or more models for segmentation or audience analysis – The Audience Agency’s Audience Spectrum, Morris Hargreaves McIntyre’s Culture Segments, or Baker Richards’ Patron Preference Analysis, to name but a few.

Because these services are usually charged for, it’s important that you choose the right model and maximise the value you enjoy from consultants’ time. We can help you make the most of your relationship with our consulting partners by:

Helping you run your own data reports and understand high-level trends, so you’re paying for expert recommendations, not for number crunching.
Working with you to understand your needs and develop the right brief, so you know which performing arts consultant’s right for you.
Upskilling your team so you know exactly what you can achieve in-house, and where you need external support.

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Once you join Spektrix, we’re invested in your success, and we’ll never charge you a penny extra for support, training, events, features, or upgrades. Your single service charge includes everything you need from us, from day one, for as long as you need it - the amount you pay will scale only as your revenue grows.

Often, people don’t believe us when we tell them this. Sometimes they ask us why we take this approach, or how we make it work. After all, most technology companies will try to sell you the latest upgrade, or a premium package, or additional users - a kind of ‘in app purchase’ which limits what you can achieve.

At Spektrix, we’ll never charge you more. We might reach out to let you know why we believe a new feature would be a great fit for you, or to invite you along to our events - but we’ll never ask you to pay extra. That’s because we succeed in our mission only when we help you succeed in yours - by investing in your long-term ambitions, we’ll create value for you, for your audiences, and for Spektrix, moving closer to the vision of a strong, vibrant cultural sector that inspires us.

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A Team of Experts, Dedicated to Your Success

Tech support, training and learning for your whole team, free forever for every Spektrix user

Alice Young

General Manager

How we support you

Support Centre

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In your system

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Not sure where to turn?

Individual Focus

This combination of broad specialisms and focused teams mean Spektrix users enjoy the best of both worlds - the deep, broad expertise of a market-leading provider, and the individual care you might expect from a small-scale solution.

Need an even more personalised solution?

So how does our expert support offer fit with the guidance that other performing arts consultants can bring?

There’s no charge for our guidance, and we never take a cut or commission, whatever approach you choose. That way, you can be confident that our advice is always impartial and always focused on your needs.

All you need is included

If I make a change to a standard hold map or masked seats I can update every single show in an instant. That saves not just minutes but potentially hours.

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