Don’t let payment fraud nightmares and event ticketing fraud stories hold you back. Learn how to protect your revenue and your time.
Around the live events sector, there’s been a growing conversation about fraud. Maybe you’ve heard stories from colleagues about massive fees incurred from chargebacks, read headlines about high-profile attacks, or experienced a fraud incident at your own organisation. With all this in the air, it’s understandable to have questions and concerns.
But, how worried do you actually need to be, and how much of your precious time do you need to invest in this issue?
Fraud could happen to anyone. When thinking about fraud prevention, a zero-fraud guarantee is unrealistic. But the right mitigation strategy can ensure that if bad actors engage with your organisation, the issue is swiftly detected and resolved, with minimal impact on you.
At Spektrix, we're not here to scare you or to throw a complex tool at you and leave you in the dust. We're here to give you peace of mind.
Here, you'll find resources that primarily focus on the various types of payment fraud that you should target in your event ticketing fraud prevention strategy.
How do you prevent fraud in online ticket sales?
That's the question on the minds of many ticketing professionals today. Fraud has increasingly been an issue across industries worldwide, not just in the live events industry.
That being said, an event ticket is a unique product, with a fulfilment process that looks very different from other types of online sales. This creates some distinct challenges for the live events sector to strategise around.
There's no one-size-fits-all trick for how to prevent fraud in online ticket sales. You need to be able to detect and intercept suspicious behaviour – without blocking sales from real customers. The key is to start thinking about balancing risk against friction within the context of your organisation.
Case study: Three event ticketing wins against payment fraud
Explore how the Magic Mike Live, the Wardrobe Theatre, and Bournemouth Symphony Orchestra handled challenges with fraud.
Spektrix Payments Fraud Protection, powered by Adyen
When you’re a Spektrix Payments user, we do the heavy lifting for you with a dynamic, data-driven, and multi-layered mitigation system, fit to your needs.
Tailored fraud risk management that weighs friction against risk tolerance
Universal Protections that automatically block highly suspicious behaviour
A team of experts who actually care and are looking out on your behalf
We’ve paired our world-class service and deep knowledge of the live events sector with Adyen’s industry-leading software protections. By leveraging machine learning, our approach empowers you to encourage legitimate transactions and stay ahead of attacks, without needing to be hands-on. And if incidents do occur, our team helps you move forward with confidence.
“When we were on WorldPay, whenever anybody was doing a chargeback, we were getting charged $50 as a fee. We didn’t know that – it was invisible to us. With Spektrix Payments, we’re able to actually see these things now. We can dispute them, or we can at least know that they’re coming in."
— Jeanna Vella
Director of Marketing at Cincy Shakes
Tackle today's challenges with our complete marketing, ticketing, and fundraising solution
See Spektrix in action
From event ticketing fraud prevention to streamlining your box office operations, we bring the technology and expertise to empower live events leaders to succeed.
If you started using Spektrix after 2024, you likely already have Spektrix Payments as your payments provider. If you don’t, we’d love to walk you through all the value it brings for fraud protection and beyond.
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