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Inspiration, Insights and Ideas

Marketing, Ticketing & Sales (3)

Inflation, Epidemics and Audience Loyalty: Arts Marketing in 2023

Traditional 'loyal attenders' aren't returning post-COVID. How do we redefine what loyalty means in the face of today's social challenges?

Loyalty, Frequency, Affinity: Future-focused arts marketing ideas

We build elaborate arts marketing plans focused on just 20% of attendees. How can we engage the other 80%?

Meeting Our Audiences Where They Are: Flexible Ticket Models

Performing arts organizations are reporting a decline in subscriptions numbers and revenues since reopening their doors post-pandemic.

The Future of Audience Loyalty: Your questions answered

Earlier this month we hosted two events exploring the Future of Loyalty in 2023 and beyond. We’re hugely grateful to the expert partners who shared...

Building Audience Loyalty: Insight from Capacity Interactive Boot Camp

Take a cue from case studies and new data to make the most of your approach to loyalty.

6 Things I Learned My First Time at Capacity Interactive Boot Camp

Hybrid conferences in 2022: connecting failure with success, reframing goals to support change, centering accessibility, and dog GIFs.

Get ready for the Junk Fee Prevention Act - a guide for ticket sellers

Ticket buyers and legislators are clamping down on hidden transaction charges. Make sure your marketing and box office systems are ready.

How to Measure Email Engagement After New Apple Mail Privacy Settings

Later today, Apple will add new privacy settings to iOS 15 for iPhone and iPad, and will later roll them out to MacOS Monterey for desktops and...

Building Blocks for Reopening: Reopening and Going on Sale

Building Blocks for Reopening is our guide to great customer and donor relationships. Each of our Building Blocks helps you lay the foundation for a...

Building Blocks for Reopening: Keeping audiences and donors warm

Building Blocks for Reopening is our guide to great customer and donor relationships. Each of our Building Blocks helps you lay the foundation for a...

Building Blocks for Reopening: Preparing to go On Sale

Building Blocks for Reopening is our guide to great customer and donor relationships. Each of our Building Blocks helps you lay the foundation for a...

Five Top Arts CRM Tips in the Age of Coronavirus

Arts marketers know that customer relationship management is at the core of every successful arts organization, and that remains true now more than...